Letter of Noncompliance Search

The Lacey Team can access the Letter of Noncompliance Search page to create and retrieve Letters of Noncompliance (LON).  They can change the status of an LON to Undelivered or Void.  The Lacey Team can also update email addresses for a previously sent LON and resend the LON.

To create an LON  complete the following steps:

1.  Select the Compliance Letter link at the left side of the screen.

    RESULT:  The Letter of Noncompliance Search page appears.

2.  Enter Entry Number and click the Search button.

    RESULT:  If there are no existing LONs for the entry number, the first page in the LON creation process, Form Details – Noncompliant Field(s) Selection, is displayed. If there is an existing sent LON for the entry number it will be displayed in the List of Letters of Noncompliance table. Click the Create Letter button to create a LON. See Create Letter of Noncompliance for detailed information on the Create Letter of Noncompliance process.

To view a sent LON or edit an unsent LON  complete the following steps:

1.  Select the Compliance Letter link at the left side of the screen.

    RESULT:  The Letter of Noncompliance Search page appears.

2.  Enter search criteria to view a list of LONs and click the Search button.  You can search for an LON Based on one of the following criteria:

a.  Enter the Date Range (Create Date or Email Sent Date). Optionally you can enter or select Importer Organization, Broker Organization, Type of Noncompliance, Noncompliant Field, or Letter Status. Or,

b.  Enter the Case Number. Or,

c.  Enter the Entry Number.

RESULT:  The information matching the search criteria displays in the List of Letters of Noncompliance table. When searching by Entry Number, if there are no existing LONs, first page in the LON creation process , Form Details – Noncompliant Field(s) Selection, is displayed. From the resulting list, you will have the option to View, Edit, or Manage an LON.  You may also create a new LON for an entry.

3.  To view an LON, click the corresponding View button (for a sent LON) or View/Edit button (for an unsent LON).

RESULT:  The non-editable Email Letter of Noncompliance page is displayed for a sent LON. If the LON has been resent, the Letter of Noncompliance History page is displayed. See View Letter of Noncompliance for detailed information on the viewing a Letter of Noncompliance. The Form Details – Noncompliant Field(s) Selection page is displayed for an unsent LON. See Create Letter of Noncompliance for detailed information on the Create Letter of Noncompliance process.

To manage an LON, complete the following steps:

1.  Select the Compliance Letter link at the left side of the screen.

    RESULT:  The Letter of Nompliance Search page appears.

2.  Enter search criteria to view a list of LONs and click the Search button.  You can search for an LON Based on one of the following criteria:

a.  Enter the Date Range (Create Date or Email Sent Date). Optionally you can enter or select Importer Organization, Broker Organization, Type of Noncompliance, Noncompliant Field, or Letter Status. Or,

b.  Enter the Case Number. Or,

c.  Enter the Entry Number.

   RESULT:  The information matching the search criteria displays in the List of Letters of Noncompliance table. When searching by Entry Number, if there are no existing LONs, first page in the LON creation process, Form details – Noncompliant Field{s) Selection, is displayed. From the resulting list, you will have the option to View, Edit, or Manage an LON.  You may also create a new LON for an entry.

3.  To manage an LON, click the corresponding Manage button.

    RESULT:  The Manage Letter of Noncompliance page is displayed. See Manage Letter of Noncompliance for detailed information on the Manage Letter of Noncompliance page.

Create Letter of Noncompliance

View Letter of Noncompliance

Manage Letter of Noncompliance

Resend Letter of Noncompliance