Manage Letter of Noncompliance

The Lacey Team can access the Manage Letter of Noncompliance page to resend a LON or change the status of a LON to Undelivered or Void.

To Manage a LON complete the following steps:

1.  Select the Compliance Letter link at the left side of the screen.

    RESULT: The Letter of Noncompliance Search page appears.

2.  Enter search criteria to view a list of LONs and click the Search button.  You can search for a LON Based on one of the following criteria:

a.  Enter the Case Number. Or,

b. Enter the Entry Number. Or,

c. Enter the Date Range (Create Date or Email Sent Date). Optionally you can enter or select Importer Organization, Broker Organization, Type of Noncompliance, Noncompliant Field, or Letter Status.

RESULT:  The information matching the search criteria displays in the List of Letters of Noncompliance table. When searching by Entry Number, if there are no existing LONs, first page in the LON creation process , Form details – Noncompliant Field(s) Selection, is displayed.

3.  To manage a LON, click the corresponding Manage button.

    RESULT:  The Manage Letter of Noncompliance page is displayed.

To resend a LON:

4.  Click the Resend button.

    RESULT:  The Resend Letter of Noncompliance page is displayed. See Resend Letter of Noncompliance for detailed information on the Resend Letter of Noncompliance page.

To mark a LON as undelivered:

5.  Click the Undelivered check box for one or more email addresses and click Save.

    RESULT:  The Letter of Noncompliance Search page is displayed. The LON has a status of Undelivered.

Note: You can also select the check boxes for Confirm Receipt Via Email and Confirm Receipt Via Phone Call for the respective email address.

To void an LON:

6.  Click the Void button.

    RESULT:  The Void Letter of Noncompliance page is displayed.

7   Enter a Void Reason.

8.  Click Save.

    RESULT: The Letter of Noncompliance Search page is displayed. The LON has a status of Void